Refund policy

Returns

We have a 14-day return period. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, undamaged, with tags and in its original packaging. For hygiene and safety reasons, which are particularly important for baby products, we can only accept returns of products that have not been used.

You will also need a receipt or proof of purchase.

To start a return, please contact us at liefjesco@gmail.com. Please note that returns must be sent to the following address:

Aruba 13C, 7332 BJ Apeldoorn

Return shipping costs are the customer's responsibility.

If your return is accepted, we will send you instructions on how and where to send your parcel. Items sent back without a prior return request will not be accepted.

For questions about returns, you can always contact us at liefjesco@gmail.com.

Damage and Issues

Please inspect your order immediately upon receipt. Contact us immediately if the item is defective or damaged, or if you have received the wrong item. We will always provide an appropriate solution.

Exceptions / Non-returnable Items

For hygiene and safety reasons, some baby products cannot be returned if their seal has been broken or the product has been used.

The following items also cannot be returned:

• Perishable products.
• Personalised or custom-made products.
• Personal care products that have been opened or used.

We also do not accept returns of hazardous materials, flammable liquids or gases.

Gift cards cannot be returned.

Exchanges

The fastest way to ensure you receive the right item is to return the current item. Once the return has been accepted, you can place a new order.

14-day Cooling-off Period (European Union)

For orders within the European Union, you have the right to cancel or return your order within 14 days without giving a reason.

The product must be in its original condition: unused, with tags and in its original packaging.

Refunds

Once we have received and inspected your return, we will let you know whether the refund has been approved.

If approved, the amount will automatically be refunded to your original payment method within 10 business days. Please note that banks may require additional processing time.

If more than 15 business days have passed since approval, please contact us at liefjesco@gmail.com.